We have a number of delivery options depending where you live and how eager you are to receive your Cinnamon Junction order.

Delivery Option Delivery Times Cost
UK Orders over £75.00 2-3 working days Free*
UK Standard 2-3 working days £3.95
UK Next Day Delivery 1 working day £7.25
Europe 6-8 working days £8.00
Rest of the World 8-10 working day £12.00

* All UK orders over £75.00 will be eligible for free delivery.

UK Standard

Should you choose UK Standard, all orders will be delivered by Royal Mail First Class. Royal Mail will endeavour to deliver your parcel the day after your order has been confirmed, but if you require your order within 24 hours, we would recommend you choose UK Next Day Delivery.

UK Next Day Delivery, Guaranteed by 1pm

Again, this will be sent with Royal Mail.  As long as you place your order by 12pm, Monday – Friday, we will send your items out the same day and they will be delivered by 1pm, the next working day (excl. Bank Holidays).  Whilst everything will be done to ensure that you receive your goods in the time-honoured fashion, unforeseen circumstances can sometimes face our delivery partner and, as such, no refund of delivery charges can be made.

Product Delivery Speed Main exclusions
Special Delivery Guaranteed by 1pm Delivery by 1pm the next working day or on a Saturday if you chose Saturday guaranteed delivery. Delivery by 5.30pm the next working day to postcodes: AB30-56, IV21-28, IV40, IV 52, IV54, KW1-14, PA28-38, PH15, 1726, PH31-40, PH49-50, HS1, HS3-9, IV41-51, IV55-56, KA27-28, PA20 (0-9), PA41-49, PA60, PA77, KW15, KW16 (Stromness Town only), GY9 (Alderney only), ZE1 (Lerwick), HS3. Delivery after two working days by 5.30pm for postcodes: GY1, GY9 (Sark), HS2, PA6175, PA78, ZE2-3. Delivery after 3 working days by 5.30pm on the third working day to postcodes: KW16-17, PH30, PH41-44. Our Saturday guaranteed delivery is not available to Herm, Sark; and for Alderney guarantee is Saturday by 5.30pm.

Europe

Delivery charges will be taken in GBP. If you are using non-UK credit or debit card, exchange rates will be set by your bank, and charges may be levied, for foreign currency transactions.

International

For customers outside the EU, import duty or taxes may have to be paid, and these are borne by you, the customer.

Returns and Refunds

It’s on us! Free UK returns.

If it’s not quite right, then just send the item back to us within 14 days of receiving it. The item must be unused, and in the same condition that you bought it in, with the original tags and in the original packaging.

Fill in the returns form that was included in your package and enclose it with the returned item.

Don’t forget to attach the prepaid returns label on the packaging, before sealing the bag. If for any reason, you do not have a returns form, let us know on hello@cinnamonjunction.com and we will pop one in the post for you.

Our address for returns is:

Cinnamon Junction
100, Coniscliffe Road
Darlington
DL3 7RW

Take the parcel along to the Post Office to send, remembering to take a proof of postage. Please keep this until you receive your refund.

We will send you an email to confirm that we have received your returned item and will refund you the item cost, minus the delivery charge where applicable. The refund should appear in your bank account within 5 days of processing the refund.

Exchanges

Same process really, just fill in the Exchange form that accompanied your item and enclose that in the parcel.  As soon as we receive your returned item, we will send you out your requested item, free of charge.

If for any reason your chosen item is not available, we will let you know, giving you the opportunity to pick an alternative, or the option of a refund.

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